Returns & Refunds

RETURNS

Products may be returned for a refund within the first 14 days from the date of the purchase, excluding the shipping charge unless noted specifically on the individual product page. We cannot accept returns of products that are empty, on sale or have been discontinued. We cannot be responsible for any Customs Office actions nor for reimbursement of any Customs Fees if products are returned from outside Australia. Please insure returns to assure that they successfully arrive back to us. Please include the products along with a copy of your order invoice and a brief reason for the return.

To return any item, simply contact us by email us at listopillo@outlook.com. Write RETURN in the subject line. We will provide instructions from there to ship the item(s) back to us. Include the item(s) you wish to return along with a copy of your order invoice. Once your return is received, you will receive the refund, along with an email message confirming receipt. Note: Original and/or return shipping fees are non-refundable.

You are responsible for shipping costs back to us. Pillows sent back to us without first requesting a return will not be accepted.

Damages and issues
If at time of purchase, you find any of our products are defective, damaged or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unless damaged ListoPillo products such as the pillowcases, face masks, sleep masks are final sale and NON REFUNDABLE.

Refunds
We will notify you once we’ve received and inspected your pillow, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.